Shipping policy

We aim to make receiving your skincare just as smooth as using it. Here's everything you need to know about how your order arrives.

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Where We Ship

We currently ship exclusively within Malta and Gozo.

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🚚 Delivery Timeframes

• Standard Delivery (Malta):
  Estimated 1 working day after dispatch
  (Monday–Friday, excluding public holidays)

• Gozo Deliveries:
  Estimated 2–3 working days after dispatch

We process and dispatch all orders within 24 hours (on business days). Orders placed on weekends or holidays are processed the next working day.

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Delivery Partners

We work with reliable local couriers to ensure your order arrives safely and on time. You will receive a delivery update via SMS or email on the day of delivery.

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💶 Delivery Costs

• Free delivery on all orders over €30

• €3.99 flat rate for orders under €30

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Missed Delivery

If you miss your delivery, our courier will attempt redelivery or contact you directly to reschedule. We recommend providing a reachable mobile number during checkout.

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Packaging

All products are securely packed in recyclable materials to keep them safe and sustainable.

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Order Confirmation & Tracking

You’ll receive an order confirmation via email immediately after checkout. A dispatch email with tracking details (where applicable) will follow once your order is shipped.

Delays

We do our best to deliver on time, but occasionally there may be delays due to high volume, weather, or courier issues. If your order hasn’t arrived within 4 working days, please email us at:
support@thepurestsolutions.mt
and we’ll look into it right away.

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Questions?

We’re here to help. If you have any shipping-related questions, contact us directly and a real human will respond.