Refund Policy
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We’re here to help you feel confident in your skincare journey. If something doesn’t feel right, we’ll do our best to make it right.
Returns
We accept returns on unopened, unused products within 14 days of collecting your order. To be eligible for a return:
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The item must be in its original condition and packaging.
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You must have a valid proof of purchase (order confirmation or invoice).
To start a return, please email us at support@thepurestsolutions.mt with your order number and reason for return. We’ll guide you through the next steps.
Refunds
Once we receive and inspect the returned item:
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Approved returns will be refunded to your original payment method within 5–7 business days.
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If the product was part of a promotional bundle or set, refunds will only be processed if the full set is returned.
Damaged or Incorrect Orders
If your order is damaged, incomplete, or incorrect, please contact us within 3 days of collecting it. Kindly include clear photos of the product and packaging so we can assess and resolve the issue quickly.
We’ll either:
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Replace the item free of charge
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Or issue a full refund
Exchanges
We currently do not offer direct exchanges. If you’d like to try a different product, please initiate a return and place a new order separately.
Need Help?
Our team is always happy to guide you.
Email us anytime at: support@thepurestsolutions.mt