Cancellation and Refund Policy

Cancellation and Refund Policy
ThePurestSolutions.com.mt

This policy has been prepared to inform customers (“Buyer”) who place orders through www.thepurestsolutions.com.mt(“Site”), operated by Carisma Wellness Group in Malta, regarding the cancellation and return procedures for products purchased online.

The relevant terms outlined in the Distance Sales Agreement between Carisma Wellness Group and the Buyer shall remain in effect and govern all return and cancellation requests.

Our Guarantee

All products sold on our site are backed by Carisma Wellness Group’s quality assurance.

Returns of Unopened Items

If you receive a product and wish to return it, you may do so within 14 days from the date you collect your order, provided the product is completely unopened and in its original The Purest Solutions packaging. Prior approval from our customer service team is required. Once the product reaches our returns facility and is confirmed to be unopened, a full refund will be issued to your original payment method.

Damaged or Incorrect Orders

Please open and check your order at the counter before you leave and tell the team straight away if anything is damaged, missing or not what you ordered. Ask for it to be recorded and do not accept the order. If nothing is recorded and the order is accepted, it will be considered that the order was collected in proper condition.

Non-Returnable Items

Products that are returned opened, used, damaged, or not in their original condition at the time of collection will not be eligible for a refund.

Refund Processing

• Return processing will be completed within 7 business days of the product reaching our facility.

• Once approved, refunds for card payments will be processed within 5 business days. Please note that depending on your bank’s billing cycle, the credit may reflect on your statement later. If so, we recommend contacting your bank's customer service for clarification.

Product Complaints

For product-related concerns after collection, please contact our customer service at +356 2780 2062. If the issue is determined not to be caused by user error, we will provide a resolution accordingly.