WEBSITE PRIVACY NOTICE

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Carisma Wellness Group
Update Date: 28/06/2025

This Website Privacy Notice (“Notice”) has been prepared by Carisma Wellness Group, the data controller operating the website www.thepurestsolutions.com.mt (the “Site”), in order to inform visitors and registered members (“Users”) about how personal data is collected, processed, and protected when they access or use the Site.

Carisma Wellness Group may collect and process your personal data via this Site, email, phone, written correspondence, administrative and legal notifications, social media, and other communication channels, in compliance with applicable data protection legislation, including the GDPR.

The Site uses cookies to enhance user experience and deliver personalized services. Please refer to our Cookie Policy for further details.

1. Data Subjects, Categories, and Types of Data Processed

Members

Identity Information: Name, surname, date of birth
Customer Transaction Data: Order information
Contact Information: Email address, phone number, billing address, country, and city
Security Data: IP address, login/logout data, account activity logs, password
Marketing Data: Browsing and purchase behavior, campaign response, preferences, third-party cookie data
Location Data: Location at the time of platform access

Visitors

Demographic Info: Gender, age group
Security & Log Info: IP address, visit timestamps, navigation behavior
Location & Marketing: Same categories as above

2. Legal Basis for Processing

Data is processed under the following legal bases outlined in the GDPR:

Performance of a contract
Compliance with legal obligations
Legitimate interest (provided fundamental rights are not infringed)
Explicit consent (where required)
Data made public by the subject

3. Purposes of Processing Personal Data

Your data may be processed for the following purposes:

For Members:

Managing contracts and sales processes
Communicating promotions, updates, and transactional notifications
Customer service, satisfaction surveys, and complaint resolution
Marketing, advertising, and segmentation
Fraud prevention, IT security, and audit
Fulfillment of legal obligations

For Visitors:

Personalizing experience and content
Analytics and campaign tracking
Improving site usability and product offerings
Security and log analysis

Personal data may be shared with:

Hosting and cloud service providers within the EU
The hotel spa you choose as your collection point
Payment processors
Regulatory or legal authorities if required
Marketing platforms for permitted advertising purposes
Customer support or storage/archiving service providers

Transfers are made strictly to fulfill service obligations and remain within the GDPR-compliant framework.

5. Data Subject Rights

As a data subject, you may exercise the following rights under GDPR:

Request confirmation of whether your personal data is being processed
Request access to or a copy of your personal data
Request correction or deletion of your data
Request restriction of or object to data processing
Request data portability
Object to automated processing or profiling
File a complaint or claim compensation for unlawful data use

To exercise your rights, contact us at hello@thepurestsolutions.com.mt or by written request to our registered office in Malta. Requests will be processed free of charge within 30 days, unless additional administrative effort is required.

6. Changes to This Notice

Carisma Wellness Group reserves the right to amend this Notice at any time. Updates become effective once published on the Site. Users will be notified of significant changes.